This is where you should answer the most common questions prospective customers might have. It’s a good idea to cover things like your return policy, product warranty info, shipping and returns, etc. Check out the examples below.
What’s your monthly production capacity?
300 Metric Tons
How many rotary kilns do you have?
2 rotary kilns
What method of activation technique do you use?
What type of raw material do you use?
Coconut Shell Charcoal
Do you produce both Granular and Powder activated carbon?
Yes, We do
What kind of mesh sizes do you produce?
4×6, 4×8, 6×12, 6×16, 8×12, 8×16, 8×20, 8×30,10×20, 10×30, 12×20, 12×30, 12×40, 20×40, 20×50, 30×60, 40×80, 40×100, 40×150, 50×150, 60×100, 60×120, 80×150, 80×325, 80×200, 80×325, M200, M325 (M – Maximum)
What’s the lowest Iodine value?
In general, the lowest Iodine value is 1000mg/g (ASTM)
Do you produce acid washed carbon?
Yes, we do
What’s the closest container port?
Tanjung Perak, Surabaya
What is the production lead time?
For larger quantities (container loads), it takes from 14 days to 30 days depending on the orders situation when the purchase order is being released. However, it could take longer up to 60 days when we are at full capacity for the next 1 or 2 months ahead. We always give first priority to regular clients with advanced short term or long term contract from 3 months to 12 months.
What is the smallest quantity we can buy?
We are a bulk supplier to industry and water treatment plants. In order to keep the costs down to a minimum for export market the minimum order quantity is 1×20 feet container (10MT), and for local market is 5MT.
What type of packaging do you use?
In general, we use 25kg plastic bag with PE inner liner and 500kg jumbo bags with PE inner liner, 25kg paper bag also available upon request.
What is the shelf life of activated carbon?
If stored in airtight containers at cool and dry place, it has NO shelf life. If left exposed to the environment, in time, activated charcoal will adsorb various pollutants and eventually “fill up.”